Patient Journey

Part of the Safe Practice: The New Normal Course Bundle

30-minute online ECPD course for Dental Professionals

PLEASE NOTE: Our courses are updated regularly. Last updated: 28 April 2021.

The aim of this course is to provide you with a new understanding of what a patient’s journey will be like in a dental practice during the COVID-19 pandemic.

It is important that you understand the protocols for accepting and seeing patients during the pandemic; how to use a risk-based approach and know the advice and guidance to give to your patients during this turbulent time.

This course is suitable for the whole dental team.

Date of last revision: Updated 26 October 2020.

The aim of this course is to provide you with a new understanding of what a patient’s journey will be like in a dental practice during the COVID-19 pandemic. This course is suitable for the whole dental team.

You will learn:

  • The UK COVID-19 Alert Levels.
  • The clinical symptoms of COVID-19.
  • Patients that are required to shield.
  • How to use a risk-based approach.
  • Which patients can and can’t be seen in general dental practice’s?
  • How the new patient journey will be in practice.
  • Advice and instructions for patients attending your practice during the pandemic.

B, C, D

Course Curriculum

  • Patient Journey: Introduction
    5 minutes
  • COVID-19
    5 minutes
  • Dental practices
    5 minutes
  • UK COVID-19 Alert Levels
    5 minutes
  • Risk-based approach
    5 minutes
  • Social-distancing
    30 minutes
  • Clinical symptoms of COVID-19
    5 minutes
  • Protecting clinically extremely vulnerable patients
    5 minutes
  • Protecting clinically vulnerable patients
    30 minutes
  • Protocol for accepting and seeing patients
    5 minutes
  • Which patients can and can’t be seen in general dental practices?
    5 minutes
  • Care pathways for patients
    5 minutes
  • Protocol for accepting patients over the telephone
    5 minutes
  • Pre-attendance screening
    5 minutes
  • Surge testing for new COVID-19 variants
    5 minutes
  • Advise and reassure your patients
    5 minutes
  • Website
    5 minutes
  • Instructions given prior to attendance over the telephone
    5 minutes
  • Protocol for patients arriving at the practice
    5 minutes
  • Pre-screening requirements
    5 minutes
  • Hand hygiene facilities and face masks
    5 minutes
  • Summary
    5 minutes
  • Surgery set-up
    5 minutes
  • Settling your patient in the surgery
    5 minutes
  • Patient risk assessment
    5 minutes
  • At the end of treatment
    5 minutes
  • Reception team
    5 minutes
  • Summary of important points
    5 minutes
  • And finally remember
    5 minutes
  • New Patient Journey
    10 questions

Your GDPR Course includes

Up-to-date information

Our course material is both current and relevant; verified by leaders in the dental industry.

Various media

We use a combination of text, imagery, videos and presentations to help you get the most out of this course.

Course downloads

This course features documents for you to download and use in your dental practice.

Post-course feedback

Upon completion of the course you are required to complete a short feedback survey.

Frequently asked Questions

When does the course start and finish?

The course begins when you are ready. Although the course duration is 30 minutes, you can work at your own pace, and your progress is saved automatically.

How long do I have access to the course?

After registering for the course, you have 365 days to access the course.

Does the course have a test?

Yes. There is a short assessment at the end of the course. You must achieve 80% or more to pass the course. If you do not pass, you have the opportunity to review the content and re-take the assessment when you are ready.

Does the course offer a certificate upon completion?

Yes. Upon successful completion of the course, you will be awarded a personalised certificate. This is saved to your personal dashboard. You can download and print this certificate when you require it. In addition, you are also credited with a digital badge that will feature in your personal dashboard.

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