New Patient Journey

Coming out of general lockdown has proved to be considerably more difficult than going into lockdown. This is also the case for dental practice re-opening. Many new measures are required to make dental practices safe with the aim of protecting clinicians, team members and patients and reducing the transmission of COVID-19.

Course duration: 30 minutes.

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New Patient Journey

Dental practices in the UK were ordered to close on 23 March 2020, with dental care being restricted to providing advice, analgesics and, when appropriate, antibiotics. Over time, a number of Urgent Dental Care Centres were established to provide urgent and emergency care for patients if triaging proved unsuccessful.

Whilst much has been learnt about SARS-CoV-2 since it was first notified to the World Health Organisation at the end of December 2019, much remains unknown. Consequentially there is a lack of high-quality evidence of how best to provide protection to the dental workforce and their patients.

The course provides 30 minutes of verifiable CPD.

The aim of this course is to provide you with a new understanding of what a patient’s journey will be like in a dental practice during the COVID-19 pandemic. This course is suitable for the whole dental team.

You will learn:

  • The UK COVID-19 Alert Levels.
  • How to emerge from lock down in your practice.
  • How to use a risk-based approach.
  • How the new patient journey will be in practice.
  • The clinical symptoms of COVID-19.
  • Which patients can and can’t be seen in general dental practices.
  • Advice and instructions for patients attending your practice during the pandemic.

B, C, D

Course Curriculum

  • Introduction
    5 minutes
  • Dental practices
    5 minutes
  • UK COVID-19 Alert Levels
    5 minutes
  • Emerging from lockdown
    30 minutes
  • Risk-based approach
    30 minutes
  • The ‘New Normal’ Patient Journey
    5 minutes
  • Social-distancing
    30 minutes
  • Clinical symptoms of COVID-19
    5 minutes
  • Which patients can and can’t be seen in general dental practices?
    5 minutes
  • Pre-attendance screening
    5 minutes
  • Medical history
    5 minutes
  • Patient risk assessment
    5 minutes
  • Instructions for attendance
    30 minutes
  • Advice and instructions for patients attending your practice
    5 minutes
  • Patient arriving at the practice
    5 minutes
  • During and at the end of the patient’s appointment
    5 minutes
  • Following their appointment
    5 minutes
  • Shielding vulnerable patients
    5 minutes
  • Website
    5 minutes
  • Summary of important points
    5 minutes
  • And finally remember
    5 minutes
  • New Patient Journey
    10 questions

Your GDPR Course includes

Up-to-date information

Our course material is both current and relevant; verified by leaders in the dental industry.

Various media

We use a combination of text, imagery, videos and presentations to help you get the most out of this course.

Course downloads

This course features documents for you to download and use in your dental practice.

Post-course feedback

Upon completion of the course you are required to complete a short feedback survey.

Frequently asked Questions

When does the course start and finish?

The course begins when you are ready. Although the course duration is 30 minutes, you can work at your own pace, and your progress is saved automatically.

How long do I have access to the course?

After registering for the course, you have 365 days to access the course.

Does the course have a test?

Yes. There is a short assessment at the end of the course. You must achieve 80% or more to pass the course. If you do not pass, you have the opportunity to review the content and re-take the assessment when you are ready.

Does the course offer a certificate upon completion?

Yes. Upon successful completion of the course, you will be awarded a personalised certificate. This is saved to your personal dashboard. You can download and print this certificate when you require it. In addition, you are also credited with a digital badge that will feature in your personal dashboard.

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