Responsive: Key Lines of Enquiry

By ‘responsive’, the CQC means that services your practice provides are organised so that they meet your patients’ needs.

Under the ‘responsive’ theme, the CQC generally uses three KLOE’s as prompts to make a judgement about whether providers meet the regulations under the Health and Social Care Act.

This course aims to help you understand and be able to demonstrate compliance with the Care Quality Commission’s Key Line of Enquiry: Responsive. You will also understand how to apply these obligated duties into your day to day work.

The course is suitable for managers of dental practices.

Responsive CPD

The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 requires all providers of health and social care services (this includes all dental practices) to be able to demonstrate that they provide care that is safe and effective, that they are caring and responsive to their patients’ needs and that they are well led.

The Care Quality Commission (CQC) is mandated to ensure these requirements are met, and, as a result, CQC inspectors will be looking for evidence of this when they inspect.

The CQC inspectors with therefore ask 5 key questions when they inspect your practice:

  1. Does your practice provide care that is safe?
  2. Is the care you provide effective?
  3. Are you caring?
  4. Is your practice responsive to your patients’ needs and;
  5. Is your practice well led?

CQC inspectors will be looking for evidence of these things when they inspect your practice. This training course focuses on how dental practices can demonstrate they are responsive.

The course provides 60 minutes of verifiable CPD.

This course aims to help you understand and be able to demonstrate compliance with the Care Quality Commission’s Key Line of Enquiry: Responsive. You will also understand how to apply these obligated duties into your day to day work.

You will understand and be able to apply the following objective into your work routine:

  • The regulatory requirements
  • CQC and GDC guidelines and expectations
  • Key Lines of Enquiry
  • The definition of a ‘Responsive Practice’
  • Patient needs are met
  • Demonstrate complaints are listened and responded to
  • Demonstrating compliance with questions R1 – R2
  • Practice procedures, protocols and paperwork.

A, B, D

Course Curriculum

  • Responsive
    5 minutes
  • Regulatory Requirements
    5 minutes
  • The Key Lines of Enquiry (KLOEs) – Responsive
    5 minutes
  • Responsive Question 1
    5 minutes
  • Responsive Question 2
    5 minutes
  • Summary – Responsive
    5 minutes
  • Pre-Question Advice Preview
    1 minutes
  • Quiz – Responsive CPD
    6 questions
  • Feedback & Reflective Learning Guidance
    5 minutes

Your course includes

 

Up-to-date information

Our course material is both current and relevant; verified by leaders in the dental industry.

Various media

We use a combination of text, imagery, videos and presentations to help you get the most out of this course.

Course downloads

This course features documents for you to download and use in your dental practice.

Post-course feedback

Upon completion of the course you are required to complete a short feedback survey.

Frequently asked Questions

When does the course start and finish?

The course begins when you are ready. Although the course duration is 30 minutes, you can work at your own pace, and your progress is saved automatically.

How long do I have access to the course?

After registering for the course, you have 365 days to access the course.

Does the course have a test?

Yes. There is a short assessment at the end of the course. You must achieve 80% or more to pass the course. If you do not pass, you have the opportunity to review the content and re-take the assessment when you are ready.

Does the course offer a certificate upon completion?

Yes. Upon successful completion of the course, you will be awarded a personalised certificate. This is saved to your personal dashboard. You can download and print this certificate when you require it. In addition, you are also credited with a digital badge that will feature in your personal dashboard.

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