Key Lines of Enquiry: Safe

60-minute online ECPD course for Dental Professionals

Safe KLOE - Online Dental course - Apolline Training

“Very informative and easy to read”

The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 require all providers of health and social care services (this includes all dental practices) to be able to demonstrate that they provide care that is safe and effective, that they are caring and responsive to their patients’ needs and that they are well led.

The Care Quality Commission (CQC) is mandated to ensure these requirements are met, and, as a result, CQC inspectors will be looking for evidence of this when they inspect.

This training course focuses on how dental practices can demonstrate they provide care that is safe, and patients are protected from abuse and avoidable harm.

The course is suitable for managers of dental practices.

This course aims to help you understand and be able to demonstrate compliance with the Care Quality Commission’s Key Line of Enquiry: Safe. You will also understand how to apply these obligated duties into your day to day work.

You will understand and be able to apply the following objectives into your work routine:

  • The regulatory requirements
  • CQC & GDC & guidelines and expectations
  • Key Lines of Enquiry
  • The definition of a ‘Safe Practice’
  • Ensure systems and processes to keep people protected from abuse and avoidable harm
  • Ensure the safe use of medications
  • Infection control and prevention
  • Provide sufficient numbers of team members
  • Clear roles and responsibilities
  • Demonstrating compliance with questions S1 – S6
  • Practice procedures, protocols and paperwork.

A, B, D



Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.

  • Communication skills.
  • Consent.
  • Complaints handling.
  • Raising concerns.
  • Safeguarding.


Effective management of self and effective management of others or effective work with others in the dental team, in the interests of patients, providing constructive leadership where appropriate.

  • Effective practice management.
  • Business management.
  • Team working.
  • Leadership skills.


Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.

  • Ethical and legal issues and developments.
  • Professional behaviours.
  • Equality and diversity training.

This online course offers 60 minutes of verifiable CPD for the General Dental Council’s Enhanced CPD Scheme 2018.

Learn more about your CPD requirements

Course Curriculum

  • Safe
    5 minutes
  • ‘Safe’ and non-compliance
    5 minutes
  • Regulatory Requirements
    5 minutes
  • The Key Lines of Enquiry (KLOE’s)
    5 minutes
  • Safe Question 1
    10 minutes
  • Safe Question 2
    10 minutes
  • Safe Question 3
    5 minutes
  • Safe Question 4
    10 minutes
  • Safe Question 5
    5 minutes
  • Safe Question 6
    5 minutes
  • Summary – Safe
    5 minutes
  • Pre-Question Advice Preview
    1 minutes
  • Safe: Key Lines of Enquiry
    9 questions
  • Feedback & Reflective Learning Guidance
    5 minutes

Your course includes


Up-to-date information

Our course material is both current and relevant; verified by leaders in the dental industry.

Various media

We use a combination of text, imagery, videos and presentations to help you get the most out of this course.

Course downloads

This course features documents for you to download and use in your dental practice.

Post-course feedback

Upon completion of the course you are required to complete a short feedback survey.

Post-course feedback

Upon completion of the course you are required to complete a short feedback survey.

Frequently asked Questions

When does the course start and finish?

The course begins when you are ready. Although the course duration is 60 minutes, you can work at your own pace, and your progress is saved automatically.

How long do I have access to the course?

After you have successfully enrolled on the course, there is no limit on when you must complete the course by. 

Does the course have a test?

Yes. There is a short assessment at the end of the course. You must achieve 80% or more to pass the course. If you do not pass, you have the opportunity to review the content and re-take the assessment when you are ready.

Does the course offer a certificate upon completion?

Yes. Upon successful completion of the course, you will be awarded a personalised certificate. This is saved to your personal dashboard. You can download and print this certificate when you require it. In addition, you are also credited with a digital badge that will feature in your personal dashboard.

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