In-Practice Training for Dental Practices

Apolline are industry-leading specialists in providing in-practice training for dental practices. With a large team of specialists, we can visit all practices in the UK. We’ve worked with some of the most prestigious practices in the UK, providing bespoke training services.

You can mix and match your topics to suit your practice needs. Here is an overview of some of the topics we offer:

  • General Data Protection Regulations
  • Complaints Handling
  • The Patient Journey & Complaints Handling
  • Safeguarding Children & Vulnerable Adults
  • Mental Capacity Act & Consent
  • Gaining Consent & Record Keeping
  • Infection Control
  • CQC inspections – what to expect and top tips

 

A full day of training starts from just £795.00 (plus VAT)

Please read on for more information on the different topics we can cover during your In-Practice Training visit.

General Data Protection Regulation (GDPR)

The aim of this course is to provide all learners with an understanding of GDPR within the dental practice in line with current guidance and legislation.

Learning content and objectives:

  • Understand the key differences between the Data Protection Act and GDPR
  • Understand the principles introduced by GDPR to ensure safe handling of data in your day-to-day business at the practice
  • Determine what personal/sensitive data is and how to store, handle and process it
  • Learn how to implement safe and robust patient record-keeping processes that demonstrate accountability and compliance in line with GDPR
  • Identify how to detect data breaches and how to ensure you take the appropriate steps to inform relevant parties
  • Understand how to manage your information security, systems and processes appropriately
  • Recognise the sanctions for failure to follow the GDPR guidelines in reporting data breaches

 

GDC Development Outcome:

C: Maintenance and development of knowledge and skill within your field of practice

Safeguarding Children and Vulnerable Adults

The aim of this course to provide all learners with the skills, knowledge and confidence to deal with safeguarding issues that may arise in the course of their practice.

Learning content and objectives:

  • Be able to define what is meant by ‘safeguarding’ and ‘protection’
  • Can name the categories of abuse and recognise the signs and indicators of each
  • Understand the duties of the dental team in relation to FGM
  • Understand the legislation and guidance that provides the framework for safeguarding and protection
  • Be clear how, as a team you will respond to concerns about the safety and welfare of a children and vulnerable adults
  • Understand the barriers to reporting concerns

 

GDC Development Outcome:

A: Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.

Complaints Handling

The aim of this course is to provide all learners with an understanding of their role and responsibilities when it comes to preventing and handling complaints.

Learning content and objectives:

  • What is a complaint?
  • Why do patients complain?
  • Patient expectations
  • Complaint handling and the GDC
  • Practical aspects of dealing with complaints

 

GDC Development Outcome:

A: Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.

The Patient Journey & Complaints

The aim of this course is to provide all learners with an understanding of their role and responsibilities to understand how to provide a smooth patient journey, preventing and handling complaints.

Learning content and objectives:

  • Caring for your Patients
  • Patient expectations
  • What is a Complaint
  • Why is proper Complaint handling important?
  • Avoiding Complaints
  • How to Handle Complaints

 

GDC Development Outcome:  

A: Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.

Mental Capacity Act & Consent

The aim of this course is to provide all learners with an understanding of the principles of the Mental Capacity Act framework and consent within the dental setting.

Learning content and objectives:

  • The Mental Capacity Act 2005
  • When does a patient lack capacity
  • How can the capacity to make decisions be affected
  • Test of capacity
  • How to support decision making
  • Children and consent
  • Consent and the GDC
  • What is valid consent
  • The consent process
  • Principles and types of consent

 

GDC Development Outcome:

A: Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.

D: Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.

Gaining Consent & Excellent Record Keeping

The aim of this course is to provide all learners with an understanding of consent and how to keep excellent patient records.

Learning content and objectives:

  • What is expected of us
  • What is valid consent
  • Types of consent
  • How much information is enough

 

GDC Development Outcome:

A: Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk

D: Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.

Infection Control

The aim of this course is to provide all learners with an understanding of Infection Control within the dental practice in line with current guidance and legislation.

Learning content and objectives:

  • Current requirements of HTM 01-05 (including ‘Essential Quality Requirements’ (EQR) and ‘Best Practice’)
  • Blood Borne viruses and how to deal with sharps injuries
  • Proper use of Personal Protective Equipment (PPE)
  • Importance of Hand Hygiene
  • Validation and testing of equipment
  • Maintenance of Dental Unit Waterlines
  • Compliance with the Sharps Regulations May 2013
  • Basis of safe management of Healthcare Waste

 

GDC Development Outcome: 

C: Maintenance and development of knowledge and skill within your field of practice

CQC Inspections – What to expect?

The aims of this course to provide learners with a full insight into the CQC expectations.

Learning Outcomes:

  • Understand CQC current inspection regime
  • Understand how to demonstrate that your practice provides care that is safe, effective, caring, responsive and that it is well-led
  • Understand the areas that are most often judged to be non-compliant at inspection
  • Understand what questions you are likely to be asked
  • Learn about the CQC’s future plans and how they plan to evolve

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