Frequently Asked Questions

We’re currently in the process of building a comprehensive FAQ page. If you have a question that isn’t listed below, please get in touch.


Where is my certificate?

Certificates are awarded automatically upon completion of the course. If your certificate does not appear in your account, please click the link below and follow these steps: 

  1. Locate the course
  2. Click ‘Launch Course’
  3. Click the Submit Course button (top right)

Your certificate will then appear in the Achievements tab of your dashboard.

Do you offer a certificate upon completion of each course?
Yes. Upon successful completion of each course, you will be awarded a personalised certificate. This is saved to your personal dashboard. You can download and print this certificate when you require it. In addition, you are also credited with a digital badge that will feature in your personal dashboard.
Will my GDC number appear on my certificate?
If you entered your GDC number when you registered with Apolline Training, your GDC number will feature on all course certificates.


What duration are the courses?
Courses differ in length and complexity. Some courses can be as short as 30 minutes, whereas others may take three hours. For each course, the duration is stated in the course summary.
How long do I have access to each course?
Unless stated otherwise, after enrolling in a course, you have 365 days to access the course.
Do the courses have a test or an assessment?
Yes. In most cases, there is a short assessment at the end of each course. Normally, you require 80% or more to pass a course. If you do not pass, you have the opportunity to review the content and re-take the assessment when you are ready.
How can I reset or re-enrol on a course I have already done?

If you have completed a course previously, you can reset your course progress yourself. To do this, simply log in to your account and click ‘My Courses’. 

Here’s a quick link:

Under the course you wish to re-enrol in, click ‘Enrol Again’. 

I have a problem resetting a course

If you have a problem resetting your course, please visit our Contact Us page or email us at and provide us with the following information:

  • Your email address
  • Course/s you would like to reset
  • Are you a Total Compliance user? 
  • Do you have an Annual CPD Membership with us? 

Reflective Learning

What is reflective learning?

Reflective learning is an important process for any professional to undertake. By taking the time to reflect on a recent continuing professional development (CPD) activity, individuals can better understand how they can apply what they have learnt to their day-to-day work. This reflective process also encourages professionals to think about the wider implications of their CPD activity, such as how it might affect patients or other team members. While the reflective process is not prescriptive, it is nonetheless an essential part of ensuring that CPD activities are truly effective. By taking the time to reflect on what has been learnt, professionals can ensure that they are making the most of their CPD opportunities.

Do I complete my reflective learning?
After completing a course you will find the corresponding reflective learning document in your dashboard > Downloads. Here, you can save or print the document and complete it.
Do I have to submit my reflective learning?
You do not need to upload or send this back to us, but retain it for your records in case the GDC should ever ask to see it.

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