- The customer’s name, current and previous addresses, bank account/credit card details, telephone number/e-mail address and other means of personal identification such as his or her physical description.
- Information that the individual is or has been a customer or has attended, cancelled or failed to attend an appointment with your organisation.
- Information concerning the customer’s medical history, including their physical and/or mental condition.
- Information about discussions undertaken and agreements reached on service options, including costs of any proposed goods or services.
- Information about the service that is planned, is being undertaken or has been provided.
- Information about family members and personal circumstances supplied by the customer or others.
- The amount that was paid for a service, the amount owing, or the fact that the customer is a debtor to the organisation.