CQC Essentials – What you need to know now

This course aims to guide members of the dental team through what they need to know in relation to how the CQC inspects and regulates and what they are looking for when they inspect your practice.

The course provides 60 minutes of verifiable CPD.

CQC Essentials

Dental practices have always had to comply with legal and statutory requirements and good practice guidelines issued by authoritative bodies such as the Faculty of General Dental Practice UK, the FGDP(UK) or the UK Resuscitation Council and statutory bodies such as the General Dental Council (GDC).

The CQC constantly evolves their inspection processes with the aim of making them more efficient and more effective.

Significant changes to how the CQC inspects and regulates became effective in April 2015 and further changes were introduced in April 2018.

Practices that had their last inspection in 2012 (this applies to many practices) can expect to see almost no resemblance to their experiences at that inspection. 

Practices that had their last CQC inspection between 2013 and before April 2015 will also see a huge difference between that inspection and an inspection that would take place now. 

This course aims to guide members of the dental team through what they need to know in relation to how the CQC inspects and regulates and what they are looking for when they inspect your practice.

The objective of this course is to provide practical guidance on how best to become and remain compliant and how to ensure your practice is on a path of continuous improvement.

The learning outcomes are to help you understand:

  • Changes to how the CQC inspects and regulates.
  • What the CQC is looking for when they inspect.
  • The CQC’s Fundamental standards.
  • The importance of recording and acting on significant incidents.
  • The most common areas of non-compliance.
  • How to organise your evidence of compliance.
  • How to demonstrate your compliance. 
  • How best to prepare for your inspection. 
  • The importance of involving the whole team in compliance.

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Course Curriculum

  • What is compliance?
    5 minutes
  • Misconceptions about compliance
    5 minutes
  • The significance of focusing on outcome
    5 minutes
  • Measuring and assessing quality in healthcare
    5 minutes
  • Structure
    5 minutes
  • Process
    5 minutes
  • Outcome
    5 minutes
  • Examples of Donabedian’s triad
    5 minutes
  • Structure x Process = Outcome
    5 minutes
  • Structure, process, outcome and the CQC
    5 minutes
  • Changes to how the CQC inspects and regulates
    30 minutes
  • Types of CQC inspection
    5 minutes
  • Comprehensive inspections
    5 minutes
  • What will the CQC inspectors look at during a comprehensive inspection?
    5 minutes
  • Focused inspections
    5 minutes
  • The Fundamental Standards
    5 minutes
  • Fundamental Standards that apply to dental practices
    5 minutes
  • Duty of candour – CQC Essentials
    5 minutes
  • The importance of recording and acting on significant incidents
    5 minutes
  • Significant incidents
    5 minutes
  • What are you trying to achieve by recording and acting on significant incidents?
    5 minutes
  • The importance of recording and acting on significant incidents in demonstrating compliance
    5 minutes
  • What is the CQC looking for?
    5 minutes
  • What are the most frequent areas of non-compliance?
    30 minutes
  • Issues with practice policies and protocols
    5 minutes
  • The dangers of ‘Death by paperwork’!
    5 minutes
  • Issues with risk assessments
    5 minutes
  • Issues with infection prevention and control processes
    5 minutes
  • Out of date medicines and equipment to deal with medical emergencies
    5 minutes
  • Incomplete patient records
    5 minutes
  • Evidence of effective complaints management processes
    5 minutes
  • Incomplete recruitment checks when employing staff meaning there are gaps in mandatory personal records
    5 minutes
  • Evidence of mandatory training for all team members and evidence of adequate supervision of and support for staff
    5 minutes
  • How to organise your evidence of compliance
    5 minutes
  • Demonstrating your compliance
    5 minutes
  • Preparing for your inspection
    5 minutes
  • Involve your whole team
    5 minutes
  • And if all this seems just too difficult…
    5 minutes
  • Summary – CQC Essentials – What you need to know now
    5 minutes
  • Pre-Question Advice Preview
    1 minutes
  • CQC Essentials – What you need to know
    10 questions
  • Feedback & Reflective Learning Guidance
    5 minutes

Your GDPR Course includes

Up-to-date information

Our course material is both current and relevant; verified by leaders in the dental industry.

Various media

We use a combination of text, imagery, videos and presentations to help you get the most out of this course.

Course downloads

This course features documents for you to download and use in your dental practice.

Post-course feedback

Upon completion of the course you are required to complete a short feedback survey.

Frequently asked Questions

When does the course start and finish?

The course begins when you are ready. Although the course duration is 60 minutes, you can work at your own pace, and your progress is saved automatically.

How long do I have access to the course?

After registering for the course, you have 365 days to access the course.

Does the course have a test?

Yes. There is a short assessment at the end of the course. You must achieve 80% or more to pass the course. If you do not pass, you have the opportunity to review the content and re-take the assessment when you are ready.

Does the course offer a certificate upon completion?

Yes. Upon successful completion of the course, you will be awarded a personalised certificate. This is saved to your personal dashboard. You can download and print this certificate when you require it. In addition, you are also credited with a digital badge that will feature in your personal dashboard.

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