Professional Email Communication

30-minute online ECPD course for Dental Professionals

Professional Email Communication - Online Dental Course - Apolline Training

With rapid advancements in technology, it comes as no surprise that the way people communicate is changing. In addition, the pace of work is much faster, and many feel there is an (often) unspoken need to be able to contact people quickly, at all times of the day.

Because of its ease of use and popularity, email remains the simplest form of contact in a business environment. However, there is a risk of confusing simplicity with effortlessness, which may translate into a lack of sophistication and professionalism in terms of its content.

This online, verifiable CPD course provides dental care professionals with information about email etiquette to ensure that emails sent from the workplace represent your practice in a professional manner.

This course aims to teach dental professionals how to develop and craft secure and professional email content within a business environment.

To understand the following:

  • How to create a professional email layout
  • The importance of secure emails
  • The importance of email etiquette.

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GIF Annual CPD Membership

More than 2,000 completions

This is one of our most popular courses. We’ve issued more than 2,000 certificates to dental professionals just like you for Professional Email Communication.

Highly recommended

More than 98% of dental professionals who completed this course would recommend this course to others.

What do you think of Professional Email Communication? 

See some of our course feedback below

“An interesting and informative presentation on the rules and etiquette of emails.”

“I did not realise emails can be used as evidence in a law of court.”

“I feel this course was perfect for me and I learned how to ensure my e-mails are more professional.”

Course Curriculum

  • You’ve got mail!
    5 minutes
  • Two rules to remember
    5 minutes
  • Is email appropriate?
    5 minutes
  • Data Protection, GDPR and security of email
    5 minutes
  • Email layout
    5 minutes
  • Proof-read your content
    5 minutes
  • Press ‘Send’
    5 minutes
  • Emails to your team
    5 minutes
  • Summary – Professional Email Communication
    5 minutes
  • Pre-Question Advice Preview
    1 minutes
  • Professional Email Communication
    10 questions
  • Feedback & Reflective Learning Guidance
    5 minutes

Your course includes


Up-to-date information

Our course material is both current and relevant; verified by leaders in the dental industry.

Various media

We use a combination of text, imagery, videos and presentations to help you get the most out of this course.

Course downloads

This course features documents for you to download and use in your dental practice.

Post-course feedback

Upon completion of the course you are required to complete a short feedback survey.

Post-course feedback

Upon completion of the course you are required to complete a short feedback survey.

Frequently asked Questions

When does the course start and finish?

The course begins when you are ready. Although the course duration is 30 minutes, you can work at your own pace, and your progress is saved automatically.

How long do I have access to the course?

After registering for the course, you have 365 days to access the course.

Does the course have a test?

Yes. There is a short assessment at the end of the course. You must achieve 80% or more to pass the course. If you do not pass, you have the opportunity to review the content and re-take the assessment when you are ready.

Does the course offer a certificate upon completion?

Yes. Upon successful completion of the course, you will be awarded a personalised certificate. This is saved to your personal dashboard. You can download and print this certificate when you require it. In addition, you are also credited with a digital badge that will feature in your personal dashboard.

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