Professional Email Communication

Studies show that currently there are around 205 billion emails sent every single day!

Considering the vast number of emails sent and received, it is crucial to understand some basic email etiquette to ensure that emails sent from the workplace represent your practice in a professional manner.

This course aims to teach dental professionals how to develop and craft secure and professional email content within a business environment.

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Professional Email Communication

With rapid advancements in technology, it comes as no surprise that the way people communicate is changing. In addition, the pace of work is much faster, and many feel there is an (often) unspoken need to be able to contact people quickly, at all times of the day.

Because of its ease of use and popularity, email remains the simplest form of contact in a business environment. However, there is a risk of confusing simplicity with effortlessness, which may translate into a lack of sophistication and professionalism in terms of its content.

This online, verifiable CPD course provides dental care professionals with information about email etiquette to ensure that emails sent from the workplace represent your practice in a professional manner.

The course provides 30 minutes of verifiable CPD.

This course aims to teach dental professionals how to develop and craft secure and professional email content within a business environment.

To understand the following:

  • How to create a professional email layout
  • The importance of secure emails
  • The importance of email etiquette.

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Course Curriculum

  • You’ve got mail!
    5 minutes
  • Two rules to remember
    5 minutes
  • Is email appropriate?
    5 minutes
  • Data Protection, GDPR and security of email
    5 minutes
  • Email layout
    5 minutes
  • Proof-read your content
    5 minutes
  • Press ‘Send’
    5 minutes
  • Emails to your team
    5 minutes
  • Summary – Professional Email Communication
    5 minutes
  • Pre-Question Advice Preview
    1 minutes
  • Professional Email Communication – Quiz
    10 questions
  • Feedback & Reflective Learning Guidance
    5 minutes

Your course includes

 

Up-to-date information

Our course material is both current and relevant; verified by leaders in the dental industry.

Various media

We use a combination of text, imagery, videos and presentations to help you get the most out of this course.

Course downloads

This course features documents for you to download and use in your dental practice.

Post-course feedback

Upon completion of the course you are required to complete a short feedback survey.

Post-course feedback

Upon completion of the course you are required to complete a short feedback survey.

Frequently asked Questions

When does the course start and finish?

The course begins when you are ready. Although the course duration is 30 minutes, you can work at your own pace, and your progress is saved automatically.

How long do I have access to the course?

After registering for the course, you have 365 days to access the course.

Does the course have a test?

Yes. There is a short assessment at the end of the course. You must achieve 80% or more to pass the course. If you do not pass, you have the opportunity to review the content and re-take the assessment when you are ready.

Does the course offer a certificate upon completion?

Yes. Upon successful completion of the course, you will be awarded a personalised certificate. This is saved to your personal dashboard. You can download and print this certificate when you require it. In addition, you are also credited with a digital badge that will feature in your personal dashboard.

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