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Complaints Handling

£5.99 £2.99

Courses Included

Sepsis

The UK General Dental Council defines a complaint as any written or spoken expression of dissatisfaction about a dental service or treatment, whether justified or not.

This course looks at what complaints are, why patients complain, their expectations, handling complaints and the GDC, and explores the practical aspects of dealing with complaints.

The aim of this course is to provide dental professionals with an understanding of how to handle complaints from patients in line with the regulatory bodies’ requirements.

Complaints usually arise from poor communication and the patient’s expectations of a good service level. It is often the negative factors in the relationship between the dental team and the patient that determines the patient’s decision to make a complaint. This course will show you how to deal with all aspects of a complaint.

Objectives are to:

  • Explore what constitutes a complaint
  • Understand the reasons patients complain
  • Learn how to manage patient expectations
  • Understand GDC requirements in relation to complaints handling
  • Provide practical solutions to dealing with complaints.

The course provides 60 minutes of verifiable CPD.

GDC Development Outcomes: A

Description

Complaints Handling

The UK General Dental Council defines a complaint as any written or spoken expression of dissatisfaction about a dental service or treatment, whether justified or not.

This course looks at what complaints are, why patients complain, their expectations, handling complaints and the GDC, and explores the practical aspects of dealing with complaints.

The course provides 1 hour of verifiable CPD.