What is the Annual CPD Membership?
Are you a dental professional looking to gain access to a comprehensive suite of online training material? Are you looking to complete your CPD?
Our Annual Membership offers you all of that and more.
Get access to more than 55 online, verifiable CPD courses plus future course releases and new training material.
- Automatic enrolment on all our online courses.
- Highest-quality online dental training material.
- All courses are written and reviewed by industry experts.
- Certificates awarded upon completion of each course.
- Achievements stored in your online account.
- Annual subscription renews automatically (but don’t worry, we’ll give you a nudge two weeks before to remind you).
This course and many others are included! Click here to find out more.
Customer Service & Patient Journey
£4.99
This online course teaches dental teams how to ensure customer satisfaction and successful patient journeys. The course will help participants understand the importance of providing quality customer service while also helping them create comprehensive patient journeys tailored to each patient.
Participants will learn how to develop a clear plan for their practice that outlines the steps involved in delivering high-quality customer service and ensuring the best patient and provider outcomes. They’ll learn how to handle difficult customer interactions with empathy and understanding and how to create a positive environment in the practice setting.
This course is suitable for the whole dental team.
Course duration: 60 minutes
Customer Service & Patient Journey
The aim of this online dental CPD course is to identify the elements involved in good customer service and apply them to the patient’s experience in your practice.
At the end of this course, you should:
- Understand the impact that both excellent and poor customer service has on your customers.
- Know how to communicate effectively with patients, in person, over the phone and via written mediums, including how to identify patient needs and build rapport with them.
- Understand the common problems and complaints you may face in a customer service role, how to handle complaints efficiently, and how to deal with difficult or dissatisfied patients.
- Understand why obtaining patient feedback is important and how you should respond to comments and reviews.
The objective of this online course is that learners will be able:
- To understand customer service and its importance in practice
- To explain effective techniques and skills needed to provide excellent services
- To help manage and handle patient/customer interactions and relationships.
GDC Development Outcomes: A, B, D
This course provides 60 minutes of ECPD.
